ok lv FAQ — Deposits, Withdrawals and Bonuses
From opening an account at ok lv to depositing money, withdrawals, KYC verification and bonus terms — the most frequently asked questions are answered clearly and in detail on this page. Each section is organised separately so you can easily find the information you need.
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Bengali and English Support
bKash, Nagad, Rocket, Upay
For ages 21 and above
Table of Contents
At ok lv you can take part in all kinds of games — from slot games and live casino to cricket betting. Reading the questions and answers below will clear up any confusion about using the platform. You can go to the ok lv Login page to access your account directly.
Withdrawals
The minimum withdrawal amount at ok lv is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Before withdrawing, make sure your account balance is above this amount and your KYC verification is complete.
ok lv usually completes withdrawals within 1 hour — this applies to bKash, Nagad, Rocket and Upay alike. The same process is followed for bank transfers. If the money has not arrived within that time, contact live chat.
Yes, at ok lv withdrawals can only be made to a mobile banking account or bank account registered in your own name. Sending to someone else's wallet is not possible. This rule is strictly followed to ensure security and prevent fraud. The name on your wallet or bank account must exactly match the name provided during KYC verification.
It is normal for a withdrawal request to show "Pending" right after submission — the ok lv team is reviewing it at that point. If your KYC is complete and there are no active bonus wagering requirements remaining, the money should arrive within 1 hour. If it takes longer, let us know via live chat.
No. At ok lv, you cannot withdraw while an active bonus has an unmet wagering requirement. For example, if you receive a 100% welcome bonus on a ৳1,000 deposit, you must complete ৳1,000 × 15 = ৳15,000 in bets before withdrawing the bonus winnings. If you cancel the bonus, you can withdraw immediately, but the bonus portion will be removed.
ok lv's fee policy for withdrawals is detailed on the site's Terms and Conditions page. It is a good idea to read the Terms and Conditions before withdrawing, as the applicable conditions may differ by payment method. Contact the support team directly for accurate information.
Identity Verification (KYC)
KYC (Know Your Customer) verification ensures account security and prevents fraud. Identity verification is mandatory before any withdrawal at ok lv. It keeps your account protected and prevents anyone else from withdrawing money in your name.
ok lv generally accepts a scan or photo of a National ID (NID), birth certificate or passport. A driving licence may also be accepted in some cases. The image must be clear and readable — blurry or cropped images will not be accepted. If needed, proof of address or a bank statement may also be requested.
At ok lv, the name on your account and the name on the mobile banking or bank account used for withdrawal must be exactly the same. If the names do not match, the withdrawal may be blocked. In that case, contact the support team to resolve the name discrepancy — you will be advised to add a new withdrawal method with the correct name.
If verification is rejected, ok lv usually explains the reason. The most common reasons are low image quality, a name mismatch or an expired document. Fix the issue and resubmit with a new image. If needed, get direct help via live chat — the support team can assist in Bengali.
ok lv's verification process is generally completed quickly. Submitting correct, clear documents leads to faster approval. It may take a little longer during peak hours. Once verification is complete, a notification is sent by email or to your account.
In general, once KYC is successfully completed, you do not need to do it again. However, ok lv may request re-verification in certain situations — for example, during unusual transactions or when a document has expired. This process is part of the responsible gaming policy.
Deposits
The minimum deposit at ok lv is ৳500 — this limit applies to any payment method. bKash, Nagad, Rocket, Upay and bank transfer all start from ৳500. The same rule applies for slot games, live table games at ok lv casino, or any other section.
Log in to your ok lv account and go to the Cashier or Deposit section. Select bKash as the payment method, enter the amount and send money via bKash to the number shown. Submit the transaction ID — if the details are correct, your balance will be updated quickly. Make sure the bKash account is in your own name.
If your balance has not updated after sending money, wait a few minutes first. If it still has not arrived, save the bKash or Nagad transaction ID and screenshot, then contact ok lv via live chat or email. The support team will verify and resolve the issue promptly.
ok lv's deposit fee policy is stated in the site's Terms and Conditions. It is a good idea to read the current terms before depositing, as the applicable conditions may differ by payment method. Ask the support team directly for accurate information.
Yes, you can deposit at ok lv using Nagad, Rocket and Upay as well. Bank transfers through major Bangladeshi banks including BRAC Bank and Dutch-Bangla Bank are also accepted. The minimum deposit is ৳500 for all methods.
No, at ok lv a single wallet covers all sections — sports betting, slots and live casino. You do not need a separate deposit to bet on BPL, IPL, T20 World Cup or any cricket match. One deposit gives you access to all games.
Bonus Terms
When you open an account at ok lv for the first time, you can claim the welcome bonus on your very first deposit. The bonus is a 100% first deposit bonus, up to ৳5,000. Activate the bonus option when making your deposit. Example: deposit ৳1,000, get ৳1,000 bonus, total balance ৳2,000 — wagering requirement: ৳1,000 × 15 = ৳15,000.
The wagering requirement for the ok lv welcome bonus is 15 times the bonus amount. That means only the bonus amount needs to be wagered 15 times, not the entire balance. Example: on a ৳10,200 deposit you receive the maximum ৳5,000 bonus, so the wagering requirement is ৳5,000 × 15 = ৳75,000. Once wagering is complete, bonus winnings can be withdrawn.
No, the ok lv welcome bonus applies only once per player — on the first deposit. If multiple accounts are opened using the same device, IP address or bank details, the bonus may be cancelled. Regular players can access weekly reload and other promotions.
Yes, ok lv allows you to cancel an active bonus. When a bonus is cancelled, the bonus amount and any winnings from it are removed from your account, but your own deposited funds remain. You can then withdraw without any wagering requirement. It is a good idea to check with support before cancelling.
The ok lv weekly reload reward is a 30% bonus on your deposit, up to ৳6,000, with an 18× wagering requirement. It can be claimed once per week and can be activated any day from Monday to Sunday. Minimum deposit is ৳500. Example: deposit ৳2,000, get ৳600 bonus, wagering requirement: ৳600 × 18 = ৳10,800.
Yes, the ok lv VIP program has three tiers — Bronze, Silver and Gold. Weekly cashback is a portion of the week's net losses: up to 0.3% for Bronze, 0.5% for Silver and 0.8% for Gold. Example: a Silver member with ৳20,000 in net losses for the week receives ৳20,000 × 0.5% = ৳100 cashback. Visit the ok lv VIP page for full details.
Have more questions? We are always ready to help
If you don't find your answer on this page, don't worry. ok lv's support team is available seven days a week, twenty-four hours a day to help in Bengali and English. You can get an instant reply via live chat, or send a detailed message by email.
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