ok lv Privacy Policy
This page provides a full explanation of how your personal information is collected, used, and protected on the ok lv platform.
1. Introduction and Scope
This Privacy Policy applies to all users of the ok lv platform's services. When you register on ok lv, use our services, or contact us, you are considered to have accepted the terms of this policy.
ok lv believes that protecting users' personal information is a fundamental responsibility. We therefore keep your information secure through both technical and administrative measures. Alongside reading this policy, we recommend also reading our Terms and Conditions, as both documents together define the relationship between you and us.
This policy applies to individuals aged 21 or above residing in Bangladesh who use ok lv's casino and sports betting services.
2. Information We Collect
Information You Provide Directly
When you create an account or use services on ok lv, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
- Government-issued documents for identity verification (National ID or passport)
- Details of deposit and withdrawal transactions
Information Collected Automatically
Some information is collected automatically while you use our platform:
- Device type, operating system, and browser information
- IP address and general geographic location
- Browsing patterns and click data on the site
- Session duration and gaming activity logs
- Information from cookies and similar tracking technologies
3. Purpose of Information Use
ok lv uses collected information for the following purposes:
Service operation and improvement
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and transactions
- Verifying bonus and reward claims
- Monitoring and improving platform performance
- Providing technical support and customer service
Security and compliance
- Identity verification and fraud prevention
- Ensuring account security
- Complying with anti-money laundering regulations
- Implementing responsible gaming policies
- Meeting legal obligations
ok lv never sells your personal information to third parties. Details of information sharing with third parties are provided in Section 5.
4. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored on your device. ok lv uses the following types of cookies:
- Essential Cookies: Required to keep login sessions active and ensure the core functionality of the site.
- Functional Cookies: Used to remember your preferred language and interface settings.
- Analytics Cookies: Monitor platform usage to help improve the quality of our services.
You can control or disable cookies through your browser settings. However, this may limit some functionality of the site.
5. Information Sharing with Third Parties
ok lv may share your information with specific third parties in the following limited circumstances:
Payment processing
Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers to complete deposit and withdrawal processes. This information is used solely for completing payments.
Game providers
Technical gaming activity data may be shared with game developers such as Pragmatic Play, Evolution, JILI, and PG Soft. This is only necessary for the correct operation of games and verification of results.
Legal requirements
Information may be provided in response to a court order or a lawful request from a law enforcement agency. This is not at ok lv's discretion but is a legal obligation.
Fraud prevention
Limited information may be shared with specific security technology partners to protect account security and prevent fraudulent activity.
Beyond this list, ok lv does not transfer your personal information to third parties for any purpose.
6. Methods of Data Protection
ok lv uses industry-standard technologies and practices to keep your information secure:
- SSL/TLS Encryption: Every exchange of data between your browser and our servers takes place over an encrypted connection.
- Data Storage Encryption: Sensitive information is encrypted when stored on servers.
- Access Controls: Only authorised staff can access specific data, and every access is logged.
- Two-Factor Verification: OTP-based verification is in place to protect accounts.
- Regular Security Reviews: Regular security assessments are conducted to identify and address system vulnerabilities.
- Firewall and Intrusion Detection: Multi-layered protection against unauthorised access remains active.
While we are committed to maintaining the highest level of security, no digital system is completely free of risk. It is therefore important to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
7. Data Retention Period
ok lv retains your personal information only for as long as it is necessary:
- While the account is active: All related information is retained while the account remains active.
- After account closure: Financial transaction records may be kept for a specified period as required by law.
- Inactive accounts: Information for accounts that have been inactive for an extended period is handled in accordance with our inactivity policy.
- Disputes or investigations: Relevant information is retained if any ongoing legal or investigative process requires it.
After the specified period, information is securely deleted or anonymised.
8. Your Data Rights
As a user of the ok lv platform, you have the following rights over your own information:
Right to Access
You may ask us at any time what information has been collected about you and how it is being used. If you submit a request via live chat or email, it will be fulfilled within a set timeframe.
Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. Verification documents may be required for corrections to identity-related information.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information if legal obligations require its retention.
Right to Object to Processing
You may object to the processing of your information for specific purposes. If you do not wish to receive marketing messages, you can stop them at any time.
To exercise these rights, please contact our support centre. The Responsible Gaming section contains further details on self-exclusion and limit-setting, which can help you manage your gaming experience.
9. Protection of Minors' Data
ok lv strictly prohibits anyone under the age of 21 from creating an account or using our services. We do not knowingly collect personal information from any minor.
Age verification during registration is mandatory. If an account holder is found to be genuinely under 21, that account will be closed immediately and any collected information will be securely deleted.
If you become aware that a minor is using our platform, please notify us immediately.
10. Policy Changes and Updates
ok lv reserves the right to amend this Privacy Policy as needed. Users will be informed of any significant changes by email or via a notice on the platform before they take effect.
If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
If you have difficulty understanding any part of this policy or have any questions, please contact our support team or look for relevant answers in the FAQ section.
11. Contact and Complaints
Privacy-Related Contact
If you have any questions, complaints, or requests regarding your information in relation to this Privacy Policy, please contact our support team through any of the following channels:
Our team generally responds promptly. Complex privacy-related requests may take a little longer.