ok lv Terms and Conditions

1.1 Definitions

The key terms used in these Terms are defined below:

• "Platform" — ok lv's website, mobile application and all associated digital services.
• "Member" — a person who holds a registered account on ok lv.
• "Account Balance" — the total amount in a member's account, including real money and bonuses combined.
• "Bonus" — any promotional credit granted by ok lv, subject to wagering requirements.
• "Wagering" — the total betting requirement that must be met before a bonus can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

1.2 Application of Terms

These Terms apply to all members regardless of how they access the platform — via browser, Android APK or iOS app. These Terms govern playing any game, placing bets or conducting transactions on ok lv. Where a specific promotion has separate terms, those terms apply alongside these general Terms.

2.1 Age Requirement and Eligibility

To open an account and use the service on ok lv, you must be at least 21 years old. Registration by anyone under 21 is strictly prohibited. At the time of registration, you must confirm that:

• You are 21 years of age or older.
• You are registering the account in your own name and the information you provide is true.
• You do not reside in any area where using this service is prohibited by law.
• You have not previously been banned from ok lv for any reason.

2.2 Single Account Policy

Each person may hold only one account. Creating multiple accounts using the same name, address, email, mobile number or payment method is strictly prohibited. If multiple accounts are detected, all accounts will be closed and earned bonuses may be forfeited.

2.3 Accuracy of Registration Information

All information provided at registration — full name, date of birth, mobile number, email address — must be accurate and complete. If you register with false information, ok lv reserves the right to cancel the account and withhold withdrawals. If you need to update any information, contact us directly via live chat.

3.1 KYC Verification

ok lv may request identity verification from a member at any time. The following documents may be required:

• A copy of the National ID (NID) or passport.
• A screenshot or document proving ownership of the payment method.
• A recent photo or selfie if required.

Withdrawals may be temporarily held until verification is complete. Failure to cooperate with verification may result in permanent account closure.

3.2 Password and Account Security

You are fully responsible for keeping your login credentials (username and password) confidential. Allowing any third party to use your account or sharing your login details is prohibited. If you suspect unauthorised access, notify our support team immediately. ok lv is not liable for any loss resulting from a member's own negligence.

4.1 Deposit Methods and Limits

ok lv currently accepts deposits via: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount for each method is ৳500. Successful deposits are generally credited to your balance immediately. If there is a delay for any reason, contact us via live chat.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. The withdrawal method must match the deposit method — bKash, Nagad, Rocket, Upay or bank transfer. Withdrawals may be delayed if the following conditions are not met:

• Account verification has not been completed.
• Bonus wagering requirements have not been fulfilled.
• A security check is in progress.

4.3 Currency and Tax

All transactions are conducted in Bangladeshi Taka (৳). It is entirely the member's responsibility to comply with any applicable tax laws in their country or region. ok lv does not take responsibility for withholding taxes or providing tax advice.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, a ৳1,000 deposit earns a ৳1,000 bonus giving a total balance of ৳2,000, and to withdraw the bonus you must wager ৳1,000 × 15 = ৳15,000. This bonus applies only once per account.

5.2 Other Promotions

ok lv regularly runs various promotions, including:

• ok lv Weekly Reload Reward — 30% on deposits, up to ৳6,000, 18x wagering.
• Slot Festival Deposit Bonus — up to 50% on slot game deposits up to ৳8,000, 20x wagering.
• Cricket Season Special Offer — up to 40% on sports deposits up to ৳5,000 during the active season, 15x wagering.
• Refer a Friend Special Reward — up to ৳3,000 per successful referral, 12x wagering.
• ok lv Birthday Gift — annual reward up to ৳2,000 for verified accounts, 10x wagering.

5.3 General Bonus Terms

The following rules apply to all bonuses:

• The minimum deposit to claim a bonus is ৳500.
• The bonus portion cannot be withdrawn before the wagering requirement is met.
• If bonus fraud or misuse is proven, the bonus and any associated winnings will be forfeited.
• Another bonus cannot be activated while one is already active, unless the promotion's terms state otherwise.
• ok lv reserves the right to change or withdraw any bonus offer at any time.

6.1 Game Operation

All games available on ok lv — slots, live casino, sports betting, fishing and card games — are operated by third-party game developer software. Game outcomes are determined through a Random Number Generator (RNG) or live dealer process, which ok lv does not control. Each game's RTP and volatility information is available on the platform.

6.2 Betting Limits

Each game has minimum and maximum bet limits, which are shown when the game loads. While a bonus is active, the maximum bet per round is ৳500 or the limit stated in the relevant promotion's terms — whichever is lower. Breaching this limit may result in cancellation of the bonus and winnings.

6.3 Technical Errors

If a technical error or server issue occurs during a game, ok lv reserves the right to void that round and refund the bet amount. Any bonus or winnings incorrectly credited as a result of an error will be considered void and will be reclaimed.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on ok lv:

• Bonus abuse or collecting bonuses from multiple accounts.
• Playing games using automated bots, scripts or software.
• Money laundering or conducting transactions involving illegal funds.
• Attempting to breach the platform's security systems.
• Attempting to collect or access another member's account information.
• Misconduct or making threats towards platform staff.
• Registering an account with false or misleading information.

Violating these rules will result in permanent account closure without prior notice and forfeited funds will not be returned.

8.1 Suspension by ok lv

ok lv may temporarily or permanently suspend an account in the following circumstances:

• Suspicion or evidence of a breach of the Terms.
• Failure to complete KYC verification.
• Suspected security risk or fraud.
• Legal obligations or government directives.

8.2 Account Closure by the Member

You may voluntarily close your account at any time. To do so, contact the support team via live chat or email. You are advised to withdraw any existing balance before closing your account.

If you wish to temporarily or indefinitely suspend your account for responsible gaming reasons, you may use the self-exclusion facility in accordance with our Responsible Gaming Guidelines.

9.1 ok lv's Limitation of Liability

ok lv will not be held liable in the following circumstances:

• If a game round is left incomplete due to an internet disconnection or technical error.
• Due to errors or changes in third-party game software.
• If account information is leaked due to the member's own carelessness.
• If a transaction fails due to incorrect payment information provided by the member.

In all cases, ok lv's maximum liability is limited to the amount of the relevant transaction.

9.2 Member Responsibility

Betting and playing games on ok lv carries financial risk. Members accept this risk voluntarily and knowingly. You should never wager an amount whose loss would cause you financial hardship.

10.1 Use of Personal Information

ok lv collects, stores, and processes members' personal information solely for operating the service, verifying identity, preventing fraud, and meeting legal obligations. Personal information is not sold to third parties. Read our Privacy Policy for details on how data is used.

10.2 Cookies & Tracking

Cookies are used to improve the user experience on the platform and to maintain service functionality. Cookies can be disabled from your browser settings, but doing so may limit some features of the platform.

11.1 Responsible Behaviour

ok lv encourages all members to play responsibly. Gaming is for entertainment — not as a source of income. Please keep the following in mind:

• Set a budget for betting and stick to it.
• Do not place more bets to try to recover money you have lost.
• Take a break if you notice signs of problem gambling.
• Do not allow anyone under 21 to use your account.

ok lv offers self-exclusion, deposit limits, and betting limits. Visit our Responsible Gaming page to find out more.

12.1 Right to Make Changes

ok lv reserves the right to partially or fully update these terms and conditions at any time. For significant changes, members will be notified by email or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Latest Version

This page will always display the most up-to-date version of the terms and conditions. Previous versions or verbal commitments will not remain in effect. Visit our About Us page to learn more about ok lv.

13.1 Complaints Process

If you have a complaint regarding a transaction, game result, or service, please contact the ok lv support team first. We offer 24/7 live chat and email support in both Bengali and English. Most disputes can be resolved through direct communication.

13.2 Complaint Submission Deadline

Complaints regarding a specific transaction or game round must be submitted within 30 days of the date the relevant event occurred. Complaints submitted after this deadline may not be accepted.

13.3 Final Decision

In any dispute relating to a transaction or game, the decision of ok lv will be considered final, unless a technical error is clearly proven. A fair and transparent investigation is guaranteed in all disputes.